• Internet bank transfer to our business account,
• Bank deposit to our business account,
• Bank cheque made out to our business name,
• Money order issued by Australia post » made out to our business name. Please contact us » if you would like to pay with any of these options.

Shipping Process

• All orders placed online will receive a "Pending" acknowledgment.
• All confirmed orders will receive an "Processing" acknowledgment indicating that the order is processed and you will receive an email confirming the status and tracking information ».
• If you have ordered Pre-Order or Back Order Items, item wont be processed until we receive the good, once posted you will receive email from us.
• Once the items are posted, your order status will be set to "Complete".
• Not all goods sold are exchangeable*.

if Items that are shipped to you in error

• We ask that you contact » us by email or fax within 7 days of receiving the goods, and we reserve the right to ignore any claims made after this time.
• We will provide you with a full refund or exchange.
• We will also cover your return shipping costs.
• Items must be returned in their original packaging and via the shipping method that we specify. 

• We require that you contact » us by email or phone within 7 days of receiving the goods. Please include your reasons for return, so that we may better serve you in future.
• Items must be returned unused and in their original packaging.
• We charge a 10% restocking fee, and we cannot refund the return shipping costs.

Damaged Items:
For your peace of mind, we use Australia Post Registered service for all shipment. No matter how much you order we add extra cover to ensure all content shipped are covered by insurance. Hence if you receive an item that is damage please follow instruction listed below:

1. Take a picture of the box
2. Take a picture of the damage content

Contact us » as soon as you receive the item or use this Return Form », we will arrange replacement for you as quick as possible.

Recipient's address must be correct and customers are advised to ensure that someone is there to receive the products upon arrival. A maximum of 7 working days will be required for the arrival of products upon confirmation of payment. For more information please Cancellation must be made before payment. No return or refund of products are accepted if you just wish not to buy after payment & shipping.Trail of Painted Ponies reserves the rights to reject any order. For more information please read